FAQ

Do I need a referral to come to your clinic?

No, you do not need a referral to visit our clinic, as we are allied health practitioners. However, often our patients are referred from other practitioners, and therefore if you do have any referral paperwork that you believe would be relevant, feel free to bring this along to your appointment.
If you are coming to see our sports physician Karen Holzer, having a referral from your GP can reduce your out of pocket cost for the appointment, as she is covered by Medicare.

Can I claim the treatment on my private health insurance?

Yes, you can claim your treatment on your private health insurance. At South Yarra Spine & Sports Medicine, we have the facilities on site to see if you are entitled to any amount from your private health insurance, and can lower your out of pocket on the spot. You will need to bring the private health insurance card with you to each appointment in order to claim. Alternatively, if you do not have the card on you, we can print you out an invoice that you can then take to your health fund to claim the money back afterwards.
If you wish to know how much you will be covered for, please call your private health insurer, as this will differ between funds and levels of cover.

What should I wear to my appointment?

You can wear whatever you feel most comfortable in, however we recommend loose-fitting, comfortable clothing, such as gym gear.

Do I need to bring anything with me?

If you have had any X-Rays or other investigations done and you still have the reports or physical scans, please bring these along with you to your first appointment. Otherwise, it is not necessary to bring anything with you.

What if I don’t know who to see?

If you are not sure who you should be seeing for your condition, please feel free to call the clinic on 9826 2122, and one of the Reception staff will be able to point you in the right direction.

Do I need to make an appointment, or can I just walk in?

You will need to make an appointment prior to attending the clinic, as we are generally quite heavily booked and it is very unlikely that we will be able to fit you in quickly if you walk into the clinic without a prior appointment.

Is parking available?

Parking is not available at the clinic, however there are 1 and 2 hour spots available on Claremont Street, which the clinic is located on, as well as the surrounding streets such as Chapel Street and Toorak Road. We recommend allowing an extra 10-15 minutes for parking, as, especially during peak times, it can get quite crowded on the streets. A handy tip is the Vogue Centre on Chapel Street, where there is guaranteed, cheap, underground parking available.

Do you treat WorkCover and TAC patients?

Yes, we do treat WorkCover and TAC patients, however we do not deal directly with these institutions for payment. Therefore, we ask that the amount for the treatment is settled by the individual on the day, and we can then provide any necessary paperwork for the patient to take to either WorkCover or TAC and claim back. Ensure that you inform Reception that you are a WorkCover or TAC patient when you are booking your initial appointment, so that we can make a note of this.

Do you treat DVA patients?

Yes, we do treat DVA patients, and we deal directly with DVA, so that no payment is necessary on the day from the patient. Ensure that you inform Reception when booking your first appointment that you are a DVA patient, so that we can make a note of this.

How much notice do you need to cancel an appointment?

We ask for 12 hours notice to cancel or change an appointment. This is because we generally have a waiting list for our appointment times, particularly for peak times such as out of office hours.
If you cancel or change an appointment within this 12 hour time frame, there may be a cancellation fee charged.

ADDRESS

Level 1, 56 Claremont St, South Yarra

BOOKING ENQUIRY

03 9826 2122 | info@syssm.com.au

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